Shipping Policy

This policy is applicable to (USA) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

SHIPPING COSTS

Free Shipping On All Orders.

• TRANSIT, HANDLING & ORDER CUT OFF TIME

Generally, shipments are in transit for 5 – 8 days (Monday to Friday). Order cut off time will be 05:00 PM Eastern Standard Time (New York). Order handling time is 1-2 business day (Monday to Friday).

• Delivery Terms

We use the Port Express to deliver the product.

• Change of address

We cannot change the delivery address once it is in transit. If you need to change the place to deliver your order, please contact us within 24 hours of placing your order at info@nightpaloptics.com or Call Us at +1 (469) 620-8166.

•  TRACKING

Once your order has been shipped, your order comes with a tracking number allowing you to track it until it is delivered to you. You can check your order status on this page Track Your Order. Must provide your order or tracking number. 

• Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

• Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

• Shipping Status:

As soon as your order ships, you’ll receive a shipping confirmation email that includes your tracking number.
If you don’t receive a shipping confirmation email right away, don’t worry! We know the delivery date or date range provided at checkout and we’ll be sure to deliver the items within that timeframe.

• Order changes

Please contact us immediately with any changes to your order. Note that custom and pre-ordered pieces cannot be swapped for other designs.

• Item not received

If you’ve successfully placed an order and haven’t received it yet while the tracking status shows it’s delivered. you’d wish to contact the carrier to hunt out your Cover as once the item is Covered we have control over it (once it’s by the carrier), but if still persists kindly email us at info@nightpaloptics.com.

• Order tracking

After your order is shipped, you will receive a shipping notification email. If you require additional tracking information, then contact us.

CONTACT US

Company Name : NightPal Optics is a Part of BOSSCORPS LLC.